Privacy Policy

Overview

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or participate in interviews related to your Heartsong order.

Information We Collect

We collect personal information in two main ways:

1. At Checkout
   When you place an order, we collect your name, email address, billing and shipping details, and payment information. This data is used solely to process your order, deliver your product, and communicate with you about your purchase.

2. During Interviews
   If your Heartsong includes an interview or questionnaire, we collect the information you share about your story, experiences, and preferences. This helps us create a personalized product that reflects your unique narrative.

We may also collect limited technical data (like browser type or device information) to improve website performance and user experience.

How We Use Your Information

Your information is used exclusively for:

• Processing and fulfilling your order

• Communicating with you about your purchase or project

• Personalizing your Heartsong and related deliverables

• Improving our products, services, and website

We do not use your information for marketing without your explicit consent.

Data Protection and Confidentiality

We take data security seriously. All personal information is stored securely and accessed only by authorized personnel directly involved in your project. We use industry-standard encryption and secure payment processing.

Your information will never be sold, shared, rented, or made available to third parties for any reason other than fulfilling your order or complying with legal requirements.

Retention

We retain your information only as long as necessary to complete your order and maintain records for business or legal compliance. Interview data may be securely archived if you request future updates or reorders.

Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion of your information

• Withdraw consent for future communications

To exercise these rights, don't hesitate to get in touch with us using the details below.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Email: hello@writemyheartsong.org

Last updated: 4/16/2026